Welcome to our store

Refund policy

Welcome to Scribe Spot's Refund Policy. We strive to ensure that you are completely satisfied with your purchase. Please read the following information carefully to understand your rights and our procedures regarding refunds.

Eligibility for Refund

  • Items must be returned within 30 days of the purchase date.
  • Products must be in their original condition, unused, and with all tags attached.
  • Proof of purchase or receipt must be presented.

Non-Refundable Items

  • Personalized or custom-made items cannot be returned unless they are defective or damaged.
  • Items that are damaged due to misuse or normal wear and tear.

How to Initiate a Refund

  1. Contact our customer service team via email at [email protected] to request a return authorization.
  2. Pack the item securely in its original packaging, including all accessories and documentation.
  3. Send the item back to our warehouse. The shipping costs for returns are the responsibility of the buyer.
  4. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
  5. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our warehouse.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Note: This policy is subject to change without prior notice. Please check our website for the most current version of our Refund Policy.