Faq

Ordering Process

Q: How do I place an order?

A: To place an order, simply add your desired products to the cart and proceed to checkout. You'll need to provide shipping information and payment details to complete your purchase.

Shipping Information

Q: How long does shipping take?

A: Shipping times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and delivered within 3-5 business days.

Q: Do you offer international shipping?

A: Yes, we offer international shipping. Please note that additional customs and import fees may apply, depending on your country's regulations.

Returns and Exchanges

Q: What is your return policy?

A: We accept returns within 30 days of purchase, provided the items are in their original condition. Please contact our customer service to initiate a return.

Q: Can I exchange a product?

A: Yes, exchanges are possible within 30 days of purchase. Please ensure the product is unused and in its original packaging. Contact us for further assistance.

Payment Methods

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed.

Product Information

Q: Are your products eco-friendly?

A: Yes, we prioritize sustainability. Our pens, bags, bookmarks, and calendars are made from eco-friendly materials.

Q: Can I customize the products?

A: Currently, we do not offer customization options. However, we are exploring this feature for future updates.

Customer Support

Q: How can I contact customer service?

A: You can reach us via email at [email protected] or through our contact form on the website. Our team is available Monday to Friday, 9 AM - 5 PM GMT.